Reviews

Very friendly an helpful, easy to get into parking lot an facility. Very secure an safe when loading an unloading items.

Great folks & great service. Highly recommend for any storage you need.

If I could give this facility more than 5 stars I would. The facility itself is clean, easily accessible and keeps the ac on to keep your items and you cool during the warmer months. Mr. Brooks is absolutely fantastic!! He is a reminder of why we moved back to West Monroe. He will go above and beyond to make sure your needs are met. He was able to give us our units same day, provide us with contacts to help us move (and when those fell through, he helped us himself), and so much more! We highly recommend, you won’t regret it 🙂

Absolutely the best in the area! Extremely clean and safe to store your belongings. Even has a restroom!

Great service, gave me his personal number, worked with me and was very efficient. Best place I've been to for storage. Highly recommend and will refer anyone to use NELA storage for all their storage needs!

The easiest, most efficient, best place to store any and everything! Mr. brooks made everything so easy & accommodating! I will always use NELA storage for all my storage needs!

The owner of the facility went above and beyond to assist me in all of my needs!! He was extremely polite, patient and helpful!!:)

Great customer service and excellent location! Owners are great to work with and units are very clean and very well maintained! Go see NELA for all your storage needs!

Great location! Super easy to rent/easy access for everything/the best owners/always clean & well kept. If you need any storage, this is the place!

Very clean, easy to access, owners are very friendly people! They are always up there cleaning and will offer to lend a hand if needed!

Very clean, new building. Owners were very friendly. I would highly recommend these storage units.

Very clean, convenient, and impeccably maintained storage unit facility with very fair pricing. Highly recommend.

The owners are excellent in customer service. Units are beyond nice cool clean and very well lit up. Extremely convenient.

Great facility! Extremely clean space. Owners take great care of the space.

Highly recommend this storage facility. The owners go above and beyond to accommodate your needs. Super clean units and building!

Really good place and nice people

It’s a clean and safe place to keep your belongings. The inside is beautiful and lots of cameras to make you feel safe. I definitely will use you all again.

Facility is clean and owners were easy to deal with during the process.

You will not find a better storage facility. Brooks makes the entire process seamless and just super nice. Oh yes, and it's a brand new facility with everything you look for in a safe clean facility.

My experience with the storage facility has been nothing but great. From customer service to the cleanliness to the easy access in and out of the building, Brooke and his family have been extremely accommodating. I would recommend this place to family and friends.

Very clean facility and management is easy to work with.

Autopay can be confusing on uhaul website if you have two storage units because both units don’t show up. But I called and set up auto pay on the phone and the person was very nice and good customer service. Got a discount on first months rent which was nice. Building is clean and new. I feel like my belongings are safe. Would recommend!

My wife and I had the best experience with NELA storage. Very helpful with all of our moving needs. Convenient, just off I-20. Clean new storage units that suited us well.

These are the nicest storage buildings with the best customer service! Great location with lots of storage options!

perfect location. well lit. very clean. easy to get in and out. owners are great. highly recommend.

The most friendly and easy to work with people. There was a mistake with one months charge and they gave me a discount on the next month. They are always available to communicate with by text. The storage is always clean and easy to access. Best I’ve ever used.

I recently explored the latest in storage solutions and was thoroughly impressed with these new climate-controlled storage buildings. The facility features advanced climate control systems that ensure your items are preserved in ideal conditions, regardless of external weather. Whether you’re storing delicate documents, electronics, or valuables, you can trust that they will remain in top shape. Access is streamlined and secure, thanks to a QR code system. Overall, these storage buildings combine modern climate control with cutting-edge access technology to deliver a top-tier storage experience. They offer both peace of mind and convenience, making them a standout choice for anyone in need of reliable and high-tech storage solutions.

Brooks and Cara at Nela storage are fantastic. Excellent customer service, great communication and flexibility. The facility is of high standard.

Brand New, Safe, Clean, and Convenient! The owners made my experience better than any other storage company could! The customer service is outstanding!!!!!

I have been using Nela storage for a few months now and i've got nothing but amazing things to say! The air control is always on point and i never have to worry about my personal belongings being ruined. The owners are the nicest people i've ever met! If you are looking for a great air controlled storage unit, NELA storage is definitely top tier!!

Great location! Clean facility! Easy access with pin-pad entry. The unloading dock is user friendly, with a few dolly’s for customers. My favorite, is the restroom to wash your hands after handling your stuff. This is a great place to store your valuables!

I'm really pleased with the service I received the first day. They are friendly. The building is very clean.

This is an amazing place to rent a storage unit. Not only is the area a good place with easy access. Inside and out is secure, clean, and well kept. The managers are attentive, kind, and on point with everything especially great communication as well!

NELA Storage is a great climate-controlled storage facility. The owners are friendly and available to help if there’s a problem as they are locally owned. They offer various sized units to meet anyone’s needs. Clean, safe facility in an excellent location.

Owners were so easy to work with to get me into a storage building I needed asap!

Very clean and easy to access. Great location. The owners are friendly and helpful.

The owners of these units are amazing! They make sure that they can get you into the size units that you need! I highly recommend them to everyone I know who is looking!

Very clean and well lit, no issues at all and the owners are two of the sweetest people you'll ever meet.

These are great storage buildings! Climate controlled, keypad entry, very clean and kept up with! The owners are very responsive and easy to work with! I highly recommend for your storage needs!

This place truly has it all. I rent three units. It’s always clean and it’s so convenient to I-20. Anytime I’ve had a question I have always gotten a very prompt and useful response! The owners seem to truly care about their customer’s experience.

We are renting a couple of storage units and the facility is very nice and clean. The owner was great and very helpful. Would recommend 10/10

Best storage facility around. Clean. Dollies readily available. Owners were quick to respond to us.